Right of withdrawal
a. late delivery
If delivery is delayed for the following reasons:
- Vehicle accident of the carrier
- Complicated climatic and weather conditions (snow, storms, etc.)
the seller is not responsible for the delivery delay, but if delivery is delayed due to the poor organization of logistics, the seller bears the responsibility for the delay and will offer compensation to the buyer.
b. missing goods
The seller puts more importance on keeping the agreed delivery date before the delivery of a complete order. This can in exceptional cases lead to an order not being delivered in its entirety due to production or delivery problems from the side of the producer / distributor. The seller will always inform the buyer about such an occurance before any goods are shipped out. This information will be included in the delivery note and invoice.
c. faulty goods
Due to the nature of food products it is recommended that the buyer checks the goods upon delivery to check their quality. If the goods for any reason do not correspond with the goods ordered (different amount, different packaging, different product than ordered, different quality, different expiration date ....) the buyer is obliged to immediately inform the seller of this. When returning goods it is necessary to write a complaint letter stating all the findings. Based on the complaint letter the seller will refund the buyer the full or partial amount of the claimed goods. The claimed goods must be packed in suitable shipping containers as the seller is not liable for any mechanical damage prior to acceptance of goods.
We recommend - packing the goods in their original or suitable packaging when returning them
- attaching payment confirmation