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Right of withdrawal

For goods purchased through the online store, the buyer - not an enterprise but a physical person – has the right to return goods without any reason within 14 days of their receipt In case of food goods this is 8 days. 

a. late delivery 
If delivery is delayed for the following reasons: 
- Vehicle accident of the carrier 
- Complicated climatic and weather conditions (snow, storms, etc.) 
the seller is not responsible for the delivery delay, but if delivery is delayed due to the poor organization of logistics, the seller bears the responsibility for the delay and will offer compensation to the buyer. 

b. missing goods 
The seller puts more importance on keeping the agreed delivery date before the delivery of a complete order. This can in exceptional cases lead to an order not being delivered in its entirety due to production or delivery problems from the side of the producer / distributor. The seller will always inform the buyer about such an occurance before any goods are shipped out. This information will be included in the delivery note and invoice. 

c. faulty goods 
Due to the nature of food products it is recommended that the buyer checks the goods upon delivery to check their quality. If the goods for any reason do not correspond with the goods ordered (different amount, different packaging, different product than ordered, different quality, different expiration date ....) the buyer is obliged to immediately inform the seller of this. When returning goods it is necessary to write a complaint letter stating all the findings. Based on the complaint letter the seller will refund the buyer the full or partial amount of the claimed goods. The claimed goods must be packed in suitable shipping containers as the seller is not liable for any mechanical damage prior to acceptance of goods. 
Returns process
In case you have received items that you would like to return to us, the very first step is to contact us either by mail at info@candy-store.cz or give us a call on +420 777 018 998. In all cases please state your order number and the name under which the order has been placed.
Returns address
As your return is approved, please send the items to the following address:
The Candy Store
Londýnská 309/81
Prague 2 120 00