Here you can find a list of our most frequently asked questions. If you don't find the answer to your questions here, don't hesitate to get in touch with us on info@candy-store.cz and we will get back to you as soon as possible.

When can I expect delivery of my order?

Delivery usually takes place between 3 - 5 working days after your order has been placed.

What are my delivery options?

We use DPD as our delivery courier when delivering your home or work or Zasilkovna if you want to collect at one of their pick-up points all over Czech Republic and Slovakia. For Brno we have our own personal delivery service. Last but not least - collection can be make free or charge at any of our stores.

How much is shipping going to cost me?

You can find the pricing for all our shipping options here.

How can I pay for my order?

There are numerous payment methods available - either cash on delivery / collection, online payment via GoPay or Paypal or you can transfer the funds to our CZK or EURO bank accounts prior to shipping.

Is there a minimum order amount?

Yes - if you wish to pay upon delivery, you must order for over 100kc. For any other payment and delivery method - there is no minimum order amount.

Do you offer free shipping?

Yes! If you live outside of Prague and Brno, free shipping is applicable for orders over 1499 Kč. For Brno deliveries are free for orders over 999 Kč.

Can I change or cancel my order?

Yes, just drop us an email on info@candy-store.cz and we will get right on it,

Can I return my order?

Yes, if there is anything wrong with your order, write us on info@candy-store.cz and we will do our best to handle your problem to your satisfaction.

The items that I want to order are out of stock or you don't offer them.

We get in shipments on a weekly basis and are constantly expanding our range. If you would like to know when what will be in, get in touch with us on info@candy-store.cz.

What is my order number?

Your order number is listed in the email confirmation you received after placing your order.



We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Your cookies settings

Here you can enable cookies according to your own preferences.You can change those settings any time in the future by clicking 'Cookie settings' link in our website's footer.

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

These cookies are used by advertising and social networks, including Google, to transmit personal data and personalise ads to make them interesting to you.