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FAQ

Delivery / Shipping

How much is delivery to the Czech Republic and Slovakia?

We cooperate with DPD and Zásilkovna for delivery within the Czech Republic and Slovakia. The delivery costs to Czech Republic and Slovakia are as follows:

Delivery in Prague for orders over 1000 Kč: FREE

Delivery in Prague for orders under 1000 Kč: 99Kč 

DPD to Czech Republic + payment on delivery: 124Kč

DPD to Czech Republic + payment via wire transfer before shipping: 99 Kč

DPD to Slovakia + payment on delivery: 244Kč

DPD to Slovakia + payment via wire transfer before shipping: 219 Kč

Zásilkovna to Czech Republic + payment on delivery: 80 Kč

Zásilkovna to Czech Republic + payment via wire transfer before shipping: 55 Kč

Zásilkovna to Slovakia + payment on delivery: 135 Kč 

Zásilkovna to Slovakia + payment via wire transfer before shipping: 110 Kč

With Zásilkovna, we send your goods to a pick up point that  you can choose from the list at http://www.zasilkovna.cz/seznam-vydejnich-mist/. You will be notified when the goods will be ready for your pick up - usually within 3 days of your order.

All prices shown include VAT.

Prices in EUR are according to the current exchange rate.

What is the delivery time?

Order delivery is made within 5 days to the Czech Republic and within 1 week to Slovakia. We’ll send you a confirmation email with the expected delivery date after your order is processed. For quicker deliveries, contact us directly at +420 777 018 998 or info@candy-store.cz.

How are fresh and frozen products delivered?

Fresh and frozen products can either be picked up at either one of the following stores - Londýnská 81 or Jugoslávských partyzánů 38 or by our own delivery in Prague. Unfortenately it is not possible to send such products via our delivery partners.

My delivery is damaged. What do I do?

If your delivery arrives damaged, contact us at +420 777 018 998 or info@candy-store.cz and we’ll sort it out right away.

Do you deliver to other countries as well?

Yes, we deliver anywhere where our partner companies deliver.

Ordering online

Is there a minimum order amount when ordering online?

The minimum order amount is 0 CZK including VAT without shipping costs.

Can I change my order after it has been placed?

An order confirmation will be sent to your e-mail after your order’s placed. Most orders are packaged and shipped out in the evening the day they are placed, so if you can get in touch with us before then, we’ll do our best to change your order.

What payment options are there? 

You can pay for your order by bank transfer to our bank account 2106575178/2700, cash on delivery or in cash at one of our stores.

Can I order in bulk as well?

Yes, bulk orders are possible. Please contact us directly for special bulk prices.